Not a member yet? Click Here


please note: passwords are case-sensitive
Lost your password?
The Pond Guy
arrow
$25 Off Orders Over $150 with Offer Code: FN90900
Sign up for Email
Farm Ponds & Lakes Decorative Ponds & Water Gardens Resources Blog
 

Stay Informed
Follow us on Facebook Follow us on Twitter
Top Searches
Pond & Lake
1. Blue Heron Decoy
2. Airmax® Aeration
3. MuckAway
4. Pond Dye
5. Algae Defense
Water Gardens
1. Algae Eating Snails
2. DefensePAC
3. Water Lettuce
4. Seasonal Defense
5. Koi
Frequently Asked Questions


How do I order?

Searching For Products To Order:

  1. Use the search box in the upper left hand side of the site to search for the products your looking for.
  2. When you find the item(s) your looking for simply click the "Add to Cart" button. You will automatically be sent to your shopping cart.
  3. From here click the "checkout" button and follow the on-screen instructions.
**Also, you may browse our current catalog online by clicking the "Shop our Online Catalog" in the upper right hand side of the site.

Know What Products You Want?:

  1. Use the "Quick Order" feature of our website. It is located on the left navigation underneath "Catalog". Follow the instructions for entering item #s and quantities. Click "Add Item" Button.
  2. After adding your items you will be transported to our checkout.


Is it safe to enter my credit card information online?

Absolutely. Our secured server encrypts your credit card information ensuring a safe purchase.


What do I do if I forgot my password?

No problem. Simply scroll over the Customer Support tab on the top navigation bar and select "Forgotten Password" from the drop down menu (You may also click here, Forgot My Password). Enter your e-mail address that you used to set up your account and the password will be e-mailed to you shortly there after.


How do I return an item?

It's simple! You must be completely satified with your purchase or you get your money back! Please call toll free 866-766-3710 before returning an item. You will be given an RMA# to write on the outside of the box that you're returning. This ensures your return will be expedited quickly and correctly. Please Note: Items without an RMA# will not be returned. Items returned in re-sellable condition, within 30 days, may be exchanged or refunded for the full purchase price. A 15% restocking fee will occur after 30 days. No returns after 90 days. All Airmax(R) & Pond Logic(tm) brands have a satisfaction guarantee policy.


What do I do if an order I received was damaged?

Please inspect your delivery before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived "complete and without damage". You may refuse a shipment if it has suffered damage in transit without penalty.


Where is my order?

If you are a registered with out website, simply log in, hover over "My Account" in the upper right side of the site and click on "Order Status" to see where your package is. If you are not registered, hover over "My Account" and click on "Tracking". Type in the necessary order information and viola, it will tell you what status your order is in.


Why can't I get Algaecides or Herbicides shipped to my state?

Algaecides & Herbicides are restricted from being shipped into the following states: California, Connecticut, Maine, New Jersey, New York & Washington. Any orders being shipped to these states containing chemicals will be omitted from the orders.

Need Assistance?
Contact Us
Contractors
FAQs
Forgotten Password
Koi Clubs
Order Tracking
Pond Design
Return Policy
Shipping & Delivery
Site Map
Weed Identification
Our Company
About Us
Ask The Pond Guy
Dr. Koi
Privacy
Store
Terms & Conditions
 
Local
Fish Day
Parade of Ponds
Service
Free Catalog!
The Pond Guy is the Nation's largest mail-order pond, lake, water garden & water feature supply company. catalog


Catalog
Quick Order
Request by Mail
View Online


Pond & Lake  |  New ProductsPond Guy ChoiceGift CertificatesAlgae & Aquatic Weed ControlFish CareNatural Bacteria AdditivesPond DyePond AerationPond CirculatorsPond FountainsPond LinerPond Tools & AccessoriesPredator ControlRakes & CuttersReference Books & Videos

Water Gardens & Features  |  New ProductsPond Guy ChoiceGift CertificatesAccessoriesAerationAlgae ControlAquatic PlantsDefensePAC 5 Steps to Clear WaterFilter MediaFiltrationFish CareLightingLinerPlumbingPond DecorPond DeicersPond Netting Pond KitsPondless KitsPumpsPredator ControlReference Books & VideosReplacement PartsSeasonal CareWater ConditionersPond Pumps

© 2010 The Pond Guy®, Inc. All Rights Reserved.
We do our best to avoid errors in pricing and products, but we reserve the right to correct them.
The Pond Guy is UpFront
Secure