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Today is
July 30, 2010
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Pond & Lake
Water Gardens & Features
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Contact Us:
  The Pond Guy, Inc.
  6135 King Rd.
  Marine City, MI 48039
  Phone: 866-766-3710
  Fax: 810-765-8600
  Email Us
Shipping & Delivery

Ordering Aquatic Plants
The following plants have some state restrictions: Hornwort/Coontail, Parrot Feather, Longwood Hybrid Canna, Dwarf Umbrella Palm, Micro-Mini Cattail, Water Lettuce & Water Hyacinth.

Live plants are shipped 2-Day Express to ensure your plants arrive healthy. Shipping fees for plants are as follows:
Plant Cost
Shipping Cost
$0.00 - $48.99
$19.99
$49.00 - $100.00
$14.99
$100.01 and up
$ 9.99

The shopping cart will not reflect this shipping charge, although the appropriate shipping fee will be applied. Your order will ship directly from the nursery. Please note plants will ship Monday, Tuesday and Wednesday to ensure you will receive your plants for the weekend. All plants ship bare root with the exception of bog plants which ship in 3.5" soil plugs. Also note, when non-aquatic plant items are ordered with aquatic plants, they will ship as two seperate shipments. The aquatic plants will ship with the appropriate plant shipping cost and non-aquatic plant items will be subject to our normal shipping rates.

Ordering Snails
Black Japanese Trapdoor Snails are available, but must be ordered in quantities of 20 or more or with plant orders.

Ordering Chemicals
Chemicals cannot be shipped to California, Connecticut, Maine, New Jersey, New York & Washington.

UPS Shipments:
Most packages ship UPS ground. If faster service is needed please call. UPS Ground delivery ships within 24 hours of placing your order (except weekends). Orders will be delivered in 3-7 business days. Back-orders, drop shipments, special orders and live plants are excluded. Shipping rates are as follows:
Product Total
Shipping Cost
$0.00 - $50.00
$7.95
$50.01 - $100.00
$9.95
$100.01 - $150.00
$12.95
$150.01 - $200.00
$14.95
$200.01 - $300.00
$16.95
$300.01 +
$19.95

Motor Freight Shipments:
If an item is too large to ship UPS. The item must be shipped via common carrier. The shipping rates for these items are as follows:

All states Except CA, WA, or OR
Product Weight
Shipping Cost
0 to 300 lbs.
$175.00
301 to 400 lbs.
$215.00
401 to 500 lbs.
$255.00
501 to 600 lbs.
$295.00
601 to 700 lbs.
$335.00
701 to 800 lbs.
$375.00
801 to 900 lbs.
$415.00
901 to 1,000 lbs.
$455.00
CA, WA & OR
Product Weight
Shipping Cost
0 300 lbs.
$275.00
301 to 400 lbs.
$325.00
401 to 500 lbs.
$375.00
501 to 600 lbs.
$425.00
601 to 700 lbs.
$475.00
701 to 800 lbs.
$525.00
801 to 900 lbs.
$575.00
901 to 1,000 lbs.
$625.00

Damaged Shipments:
Please inspect your delivery before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived "complete and without damage". You may refuse a shipment if it has suffered damage in transit without penalty.

 
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3 WAYS TO ORDER
1. Shop online at www.thepondguy.com
2. Call toll free 866-766-3710 and talk with one of our pond specialists.
Mail or Fax Order Form on page 30.
Please see page 30 for full details.
>> The Mission of the Pond Guy


Our mission is to provide our customers with the service that they have come to expect and deserve. We do this by helping customers with their needs, whether it be building a pond, upgrading their pond or troubleshooting problems. The Pond Guy®, Inc. pledges to help our customers every step of the way in their project to create and enjoy some of nature’s most majestic water features and waterways. Feel free to contact us any time with all of your pond concerns.
 


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